Broad day light *******

My daughter was sent money yesterday that she needed urgently, she went to withdraw at Capitec in Protea Glen but the card was giving her a problem so she went inside . She was advised that she must make a new card and was charged R65. Now the question is , was it her fault that the card was not working on the Capitec Machine ? was the matter within her control ? Why must a customer be penalized for your fault?It was not like she damaged the card or lost the card , her card is not old and she doesn't use it often as she only started working this month.

i want someone to tell me why my daughter paid R65 for a fault that is not hers?

that money was to buy nappies for her baby and the money ended up being shot because Capitec took her R65 .I believe that its is blady Ludicrous to make a customer pay for something that was beyond her control.Please give my daughter her R65 back and fix your Machines .One bank once did that to me when their card was not working at the machine and i told them im not going to pay and i never left the bank until they sort out whatever needed to be sorted out. This branch is Lucky that i was not with my daughter they were going to see as show .

PLEASE GET IN TOUCH WITH ME SOON AS MY DAUGHTER IS TOO SWEET .I wont give you her details as yet .

Tholoana Sewpal