CL
Cronje L
1 reviews | Active since Feb 2018
06 Aug 2022, 08:16
BRING BACK THE MONEY
On the 4th of August 22, my mother efted R1000 from her Standard Bank account to her Capitec account. This morning - after 2 days of your app outage - her Capitec bank balance is R0.00. I find this absolutely appalling and demand the money back. We thought Standard Bank was bad and that we would move her bank to Capitec but these past two days wiped those ridiculous thoughts from our minds for good.
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Replies (3)
Capitec Bank's replyOfficial
06 Aug 2022, 08:35Good day Cronje
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Capitec Bank's reply06 Aug 2022, 08:35
Official
Good day Cronje
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
CL
Cronje L's updateReviewer Update
06 Aug 2022, 09:19My complaint was concerning missing money and not your outage this week. Unacceptable that you insult me by posting a template.
CL
Cronje L's update06 Aug 2022, 09:19
Reviewer Update
My complaint was concerning missing money and not your outage this week. Unacceptable that you insult me by posting a template.
CL
Cronje L's updateReviewer Update
06 Aug 2022, 09:58Also: I tried to call your customer service line to solve the problem with the money missing from an account. The phone rings and then cuts off. Wow.
CL
Cronje L's update06 Aug 2022, 09:58
Reviewer Update
Also: I tried to call your customer service line to solve the problem with the money missing from an account. The phone rings and then cuts off. Wow.