dS
daphney S

1 reviews | Active since Feb 2013

13 Apr 2018, 20:06

Bridge of promise & Compromised personal Account

on the 12th of this month an amount of R169.95 was deducted from my bank account as debot order , and i went to campus square branch and reversed the debit order and explained to the consultant i never commited with any company for debit order, she called the company which debited money and they said they are just collecting on behalf of certain comapny in durban; i reversed the amount and was charged for reversal, and on the 13th again an amount of R89.95 was deducted by the same company after the consultant assured me that it will be blocked and the matter will be investigated, on both debits i was charges transaction fees. i failed to understand why my account could have debit orders two days in row? I need answers and to be reimbursed the money which was debited including transaction fees the bank charged me.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Apr 2018, 10:38
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank