1 reviews | Active since Dec 2020
Bridge of agreement
I am very upset with capitec Bank. I have an access facility with them this month I got a notification stating my access facility limit has been reduced. The least they could have done is tell me now I won't have access to any of the money in the account until it's below a certain amount. I am permanently employed and I have a business and if they look at the amount of money coming through my account they would realize I can afford my installment. But they don't take into consideration any other income. I feel it was dishonest of them and they tell you the initial agreement have not been altered when in fact it has because I would have know about it if I didn't call them today. I feel that is bridge of contract. The other issue I have with them is there is money going through my account daily. As soon as it gets close to payday which is 28th of each month the take their installment before the date agreed upon. That is my business money. Why ask me for a set date for the deduction if you going to take money whenever it suits you. Again that I feel is also bridge of contract. Based on this I gave decided to take my business away from them and go elsewhere I feel that was dishonesty.
Regards Lucille Munnick
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
