Breach of Privacy: Profile Accessed by Clientele

I'm highly disappointed in you, I have contacted you several times (emails, whatsapp and telephonic). Why did you breach privacy policy Ombudsman for banking services. How did Clientele accessed my banking profile? I did not approve the mandate or join Clientele services whether online or offline. My money was debited without my consent. One way or the other Capitec is always messing up. I need MY REFUND from you Clientele is refusing to refund me. A whole banking institution cannot reverse a debit order from their end what nonsense, in this era. Upgrade your security system with multi layered confirmation, do something. Don't just sit around hoping this will blow away in few days time...