DW
Deon W
1 reviews | Active since Nov 2012
12 Aug 2015, 07:11
Branches offilne 11 August
I visited Cresta Branch on the 11th August at 17h00 , only to be told that all systems were down from 09h00 that morning, and that all branch functions except deposits is impossible. When asking if any other branches are function, was told that this is a country wide problem .<br> This is after searching the whole of the public holiday for a open branch , as some information on the web states that some branches are open during public holidays - visited 3 branches in centurion areas - all closed <br> Please get you communications in order , surely if there are issues at the branches you could let your customers know , ditto with the banking hours ? Poor service , and a waste of my time
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Replies (1)Capitec Bank's replyOfficial
12 Aug 2015, 09:06Hello dwalton@,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Aug 2015, 09:06
Official
Hello dwalton@,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
