Branches not up to standards and health risks.

01/12/2021 -10 O'clock. Phoned online consultant to aid with an issue. After rudely being told the issue cannot be resloved online and I needed to go into a branch. 11 O'clock waited 2.5hrs outside Brits branch to be helped. Left as I had to return to work. There was about 5 people waiting inside and 12 people infront of me in the que. Only 2 consultants were seen attending to the customers. An additional ATM que extended to about 30 customers. Social distancing became irrelevant and thus aiding the spread of Corona virus. 02/12/2021 - Returned to the same branch at 10 O'clock. After waiting 45min in the que and getting to the help desk, the attendand inform me that the sistem is offline. When asked when the system will be online again, attendant was unsure. When asked other ways to reslove the issue, no resolution for the problem was aided. When asked why he had not informed the people in the que of the system being offline, he had no answer. Attendand also stated that the whole Capitec system is offline and it will be no use going to any other branches. This is the only branch in a 75km radius 12 O'clock - Called the online consultant again and told them of the issue and asked how the issue could be resolved. Seeing a branch is the only answer that is availible. As this is a financial institution, all transactional correction have an app**** deadline and due to all these issues I am expecting that the responce will be that I had not raised the issue in time and that they are unable to help.