Branches not offering assistance to Customers on Debt review

<p>HI There,</p> <p>Can some one tell me what to do when I want to pay directly by myself my loan account that was put on debt review about a year ago.</p> <p>In fact, the Debt counsellor is no longer helping me but I am able to make all payments directly</p> <p>when I visited the branches in order to make payment, the consultants were unable to help me, refering me the legal department.</p> <p>where is that legal department? and what is heir email address?</p> <p> </p>