1 reviews | Active since Jul 2011
Branch unable to update debit order date
I have been at your Westgate and brand new Village@Horizon branches both were unable to help with a fairly easy request. Both of the branches want a payslip that doesn't exist.
I require my debit order to be moved to the last day of the month as I am changing work. I am unable to give a payslip as I still need to start work there, this month my salary is only coming in on the last day of the month, so it is impossible to have funds available by then.
If someone could please see the logic in my request and assist me with this as I would like to safeguard my credit record.
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank