Branch or Nothing

I have a loan account I want to close and I want to lower my credit card limit. With any other bank, I could have been done with both these matters by logging onto their app or calling their call center. Capitec offers neither of these services. I have called their call center 4 times this morning. The first time, I was transferred between 3 different people and no one would help me- they just kept transferring me and telling me someone else would help. I messaged on facebook, got more numbers to call and when I called, was just transferred again. The next time I called, I was hung up on. I mostly enjoyed being with Capitec, but honestly, the fact that I can only ever get anything done is by going into a branch is really wearing thin and I do not have the time right now to spend an hour in a branch.