Branch manager told me "even if you can close your account with us no one will lose their job"

Capitec Bank Branch Manager at Springs Mall today told me "even if you can close your account no one will lose their job" meaning that my 1 account won't affect their lives even if it can be closed after I received a very terrible service from them. They were all not wearing name badges and I don't understand how and why when they are Frontline staff, I had to now ask the consultant what her name was was what the Branch Manager's name is. The branch manager's name is Ntsiki (that's if I was given the correct name) I have never ever in my life felt so unvalued by a bank. Another Capitec employee said "yeah customers like threatening us about closing their accounts as if closing their accounts will affect the bank's success.