Branch manager rude and placing blame on me for unauthorized deductions

I went to the branch in jhb bree cbd to inquire about unauthorized deductions from my account, I was then assisted by a consultant who assisted me with making a reversal for under 40 deduction from 'VAR VH ' 'VAR ********** 873' I was then advised that I could only reverse the current dudctiom as it was under 40 days and that I was to reverse for the previous months I had to talk to the company deducting directly (how if iv never signed anything with them) the branch manage Sanet then intervened and asked in a rude manner if I had other debit orders to which I said yes she proceeded to shake her head and say there was nothing they could do and that I had to call the company directly. The call center could not provide me with the number as they were OFFLINE. This is unacceptable and against the law as per Pasa my bank should dispute the deductions on my behalf even if it falls over 40 days... I will be taking this further!!!!!