Branch manager not refunding me

Few months ago I complained about Capitec changing my debit orders from other bank to capitec without my consent well they contacted me but couldn’t assist I changed them for myself cause they failed to change one of them, but that was done late so Vodacom charged me extra when I sent capitec manager proof of payment that shows how much more I was charged he’s now ignoring my emails,no longer answer my emails I’m now even thinking of changing Capitec bank