Branch manager damaged my ID

Good day

I went to Capitec for a long standing issue trying to get rid of my father's Finger prints.

The Woodstock branch manager Keith Shabangu told me I'm unable to use my ID if the photo is exposed.

I asked him how can it be exposed.

Does he not proceed to put his finger under the plastic and lift it, exposing my ID then tells me that my photo is exposed after damaging my green book ID!!!!

Apparently this is procedure. Who is now responsible for my damage ID???

I've been to Woodstock, canal walk and cape town Capitec branchs and have never experienced this.

It like the nightmare of dealing with Capitec never ends.

Im given access to my son's bank account without checking or verifying my ID.

Now I'm stuck with a DamageD ID book thanks to Capitec Woodstock.