Branch Finger print issue

Hi there <br> I visited a CAPITEC branch to make some changes to my global one card. My finger print authorisation failed and the branch couldn't do anything. The branch had to submit and error enquiry to capitecs technical department. Although I had my ID book nothing could be done. What if it was an emergency and I needed my card to be replaced. Because your system is failing to read my finger prints. This is a major inconvenience as I have to keep going back to the branch. Nobody has told us when this issue will be sorted out. I have been to a branch twice so far. <br> <br> REFERENCE NUMBER: ***8<br> <br>