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Phumzile M

1 reviews | Active since May 2019

03 May 2019, 16:23

***BOUGHT VODACOM DATA USING APP NEVER RECEIVED***

I bought VODACOM data on 02.03.2019 never received. Called 04.03 spoke to Nompumelo Mnisi who said she will escalate my query but never did. Called again 12.03 spoke to Yolanda Sothwa who said she will again escalate it and to revert in 72hrs she never did. Called again 15.03 spoke to Nosipho Mehana who promised to call me back, never did. Called again 02.04 spoke to Mpho Sindana again promised to call back , never did Called again 10.04 spoke to Samantha who she said she had emailed the agent as soon she got an answer she will revert till today nothing. Called today 03.05 spoke to Lamla Plaatjie who she send email to agent called Joseph and he responded saying hes waiting for feedback I MEAN REALLY UP UNTIL WHEN A CUSTOMER HAS TO DO SO MANY FOLLOW UPS YET NO ANSWER - ITS OVER 2MONTHS NOW AND NOBODY i mean NOBODY BOTHERS TO CALL ME BACK FROM CAPITEC and this is frustrating. R149 is not small money i can throw down the drain easily. I wish spme body can call me with a positive feedback. i'm very upset

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Replies (2)
Capitec Bank
Capitec Bank's reply06 May 2019, 10:53
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

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Phumzile M's update06 May 2019, 16:24
Reviewer Update
Only now i was called with a positive feedback. My money is reversed, back into my account - yipeee!!!. Im not sure if i should say Thank you or Not. Its about time.....