BD
Brandon D
1 reviews | Active since Jan 2019
02 Jan 2019, 08:22
Bought airtime through capitec but received no airtime or refund.
I bought R142 airtime for my telkom phone on the 1st of Jan 2019 early morning. Received a message saying the provider has not responded and it will be processed or reversed the next business day. So I bought again thinking it was an error and got the same message. It's the next business day and I have received no airtime or refund. This is a huge disappointment.
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Replies (2)
Capitec Bank's replyOfficial
02 Jan 2019, 10:27I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jan 2019, 10:27
Official
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
BD
Brandon D's updateReviewer Update
02 Jan 2019, 10:325 working days? That's nonsense. How can you take the money and not provide the airtime. Once this is resolved I'll close my account with capitec and go else where.
BD
Brandon D's update02 Jan 2019, 10:32
Reviewer Update
5 working days? That's nonsense. How can you take the money and not provide the airtime. Once this is resolved I'll close my account with capitec and go else where.