KM
Kabelo M

1 reviews | Active since Jul 2012

23 Jan 2017, 14:15

Bought Airtie

<p>I bought two R50's vodacom airtime, the first R50 failed and tried for the second time it also failed using Capitec banking app on the 23rd December 2016, money was taken out of my account but i did not recieve my airtime. i have logged 3 calls with Capitec and they did not help me to get airtime or my money back. Ref ********** 0 and ********** 4 and ********** 0.</p> <p>Vodacom has confirmed that no airtime of R50 was send to my number that day.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Jan 2017, 16:19
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank