BOUGAINVILLE CAPITEC A NO NO

Me and my mom 78jr old went on the 17 th of June to Capitec branch at Bougainville centre Hermanstad Pretoria ,my mom accidentally felt nausea and before she could get out of branch she vomit on floor then a lady employee was so embarrest that i did not ask her name and she ask me to clean the floor, a male employee brought a bucket with brown dirty water and a filthy disguosting dirty spagetty mop to clean the floor, she kept on asking me to wash the floor wotch i put my hand in that dirty water and dry mop to wash the floor, does capitec have no cleaners i felt so embarrest and phone on the 17 th of june the client complaint centre and gove me a ref number ,i did phone again on the 26 of june 2023 and the awnser from the call centres awnser was they are still waiting for the branch to come back with a awnser, i am so dissapointed no human must be treated like this i am a nurse and this is unacceptable i would have been dismissed if this happened in my work place