Bottom of the barrel service

One thing I can confirm is that you have employed bunch of inefficient imbeciles right up to the head office level.I have been transferred atleast 5 times on your call centre line.I contacted you in March this year wanting to find out who had claimed for against a funeral policy from my brother at Capitec.I was advised to open a case which I did and the Dectective was provided with written confirmation that no one has claimed for a funeral policy for the deceased which is inaccurate as I also claimed from Capitec upon his death.Please correct this ASAP