IM
Itumeleng M

1 reviews | Active since May 2013

20 Nov 2015, 15:58

Bomb in da branch

I am appaulled by the way capitec bank in mamelodi handled a tramatic experience. There was a call made to the branch regarding a bomb threat. My child called me in a state explaining the experience they all had at work. As a parent how do we in trust our families to report to work with such behaviour. No security measure were taken to even check if the staff was safe or not. The employee made a call to determine that it is safe not even to ask if they are fine. They were instructed to carry on with work as normal. Clearly money matters more than innocent lives.<br>

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Nov 2015, 16:40
Official
Hello itumelengmau,

Please accept my sincere apology for the experience that you had!

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Managment
Capitec Bank