Hellopeter
Share Your Experience
TA
Tammy A

1 reviews | Active since Feb 2014

11 Mar 2024, 11:40

BOLT/UBER MONEY PENDING, NO REVERSAL- AGENTS REFUSE TO REVERSE MY MONEY

I HAVE 2X PENDING CHARGES ON MY ACCOUNT, 1 FROM BOLT AND 1 FROM UBER, WHICH DIDNT HAPPEN, BOTH RECEIPTS FROM BOTH COMPANIES SHOW TRIPS DIDNT HAPPEN R0.00, CANCELLED

PLEASE REFUND MY MONEY AS CAPITEC IS HOLDING INSTEAD OF REFUNDING MY MONEY.

0
Replies (2)
TA
Tammy A's update11 Mar 2024, 13:00
Reviewer Update
Capitec takes 14 days to refund uber/bolt money for trips that were canceled due to no drivers. What a *** bank. Apparently you must get letters proving the money didn't go off in pdf format, from the Uber /bolt app. A R0.00 receipt is not good enough.
Capitec Bank
Capitec Bank's reply12 Mar 2024, 19:12
Official
Good day Tammy  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank