MVdN
Monique Van der Nest
1 reviews | Active since Jun 2014
10 Apr 2026, 06:13
Bolt pre authorization fee not being released
Capitec won’t release a Bolt pre authorization fee without an authorization letter, but Bolt does not and cannot give authorization letters. Bolt says that the funds is with Capitec and Capitec says that the funds are with Bolt. Give me my money back!!!!
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Replies (2)
Capitec Bank's replyOfficial
10 Apr 2026, 07:04Good day Monique.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply10 Apr 2026, 07:04
Official
Good day Monique.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
13 Apr 2026, 12:36Hello Monique
With reference to our email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply13 Apr 2026, 12:36
Official
Hello Monique
With reference to our email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,