1 reviews | Active since Jan 2018

18 Aug 2022, 14:17

BLOCKING DUE TO SUPPOSED *****

Capitec has blocked all Microsoft automatic payments for subscriptions with Microsoft because some of their clients experienced ********** transactions with Microsoft. Capitec should CONSULT with their CLIENTS before BLOCKING PAYMENTS HOLITSTICALLY. According to the Capitec person I spoke to the ********** transactions were all with credit cards. I don't have a credit card only a debit card so I ask WHY MUST WE ALL SUFFER because of this.

0
Replies (3)
Capitec Bank
Capitec Bank's reply18 Aug 2022, 14:52
Official
Good day Michele

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
's update19 Aug 2022, 13:51
Reviewer Update
Thank you Capitec. Robin phoned me and he is going to sort out my problem. Once that has been done, I will respond here again.
's update22 Aug 2022, 09:17
Reviewer Update
Thank you Capitec for allowing me to access payment to Microsoft. Robin, you were great, you maintained contact and solved my problem.