Blocked savings plan account

Am really disappointed in Capitec and it's been 9 years since iv been banking with them , anyways It started on the 24th September 2022 when I couldn't see my savings account and one of my savings plan account , I called capitec customer care, I told them everything and they asked me if am not doing any ***** or some sort I said no and they asked again if I did not receive any money that I don't know where it comes from I said no , they even asked me security questions which I passed of cause, and told me to go to the nearest capitec branch with an affidavit stating that am not doing any ***** .

On the 26 September I went to the nearest capitec branch (Mabopane square) , one of the consultant assisted me , I explained everything and I even gave him my affidavit along with a certified copy of my ID . The next day they reactivated my account because it was inactive since the 24th. My savings account appeared on my capitec app but my savings plan account was missing ,so I called the consultant again and told him everything He told me to do another affidavit, mind you am self employment most of the time I do nails and i was busy on that day but I had to leave everything and cancel my clients since I wanted my savings plan account to appear since I use it for my salon and the things at home. If am not working I won’t make money I don’t even have a fixed salary that I get every month . I left everything went to the police station did another affidavit stating that am not doing an ***** , gave it to the consultant again and I asked him to explain what’s happening since I was concerned , he said someone was *****ed R100, 000 and that someone apparently sent me money how I don’t know because I know every money that goes in and out of that account.Consultant also asked me if I had a WhatsApp scheme I said no I only have WhatsApp stockvel (mogodiso) which we don’t do any recruiting,it has been going on since last year , then he said he will contact me after getting a feedback about my case. Consultant also told me to not loose hope because he can’t see anything wrong with my savings plan account and also gave me hope that I must not worry my account will be released , it would not take two months to release it .

I waited until on the 14th of October he called me and told me that I need to confirm when did I get money into my savings plan account , mind you I was busy with a client ,, I had to check everything one by one until he told me that I need to start checking from June till now since that case has been going on since then , Ohkay he told me to do another affidavit which will be for the third time and He stated three things that needs to be included in my affidavit which are : 1. The dates when I got paid from my WhatsApp stockvel 2. I must state that am in a WhatsApp stockvel (mogodiso)which we had an agreement about 3. I must also specify that I own a salon and I get money on a regular basis and that money from my savings plan I use it to buy salon materials.

On the 16th October I did an affidavit and it was around 4pm-5pm that time so I could not drop at the branch. On the 17th October the affidavit which was requested was sent to the branch(mabopane square) ,and it was emailed to the head office by the consultant , and I should wait for the feedback . On the 21st of October he called me telling me that capitec can’t open my savings plan account I must go to the police station and tell them everything then they will tell me a procedure that I need to follow because they need a court letter stating that they must open my savings plan account , then they will open it and even the story changed he said now the person has been *****ed R200,000 (shocked and confused ). now I have to go to the police station which will cost me money and timeto go to the court for something I don’t even understand either, something that will make me loose money that am trying to recover at the moment. I don’t understand why do I have to go to the Police station because I didn’t take any money and they didn’t even tell me if they found anything or what , like guys I have R15698,11 in that account , iv been saving my hard earned money into that account so that you guys can take my money telling me that someone was *****ed , someone I don’t even know and you don’t also wanna tell me how much money did that person sent in my account .Consultant also told me that there’s 20 accounts that have been handed to the police , just give me my money please how can I do ***** while iv been using that one account ever since ,I even have proof of payments from my clients and from my WhatsApp storkvel ( mogodiso ).

Capitec betrayed me , everyone out there beware of Capitec . I even opened another account with a different bank that I can trust . I will never let this go until I get my money and a proper explanation. Capitec takes money from the poor they leave people who do ***** and pin things on us , we are not safe with this bank .