Blocked out with no notification

Capitec has proven to me that they are after people money. My account was blocked yesterday and no one cared enough to call, email or even send an sms to me to tell me what is going on. I had to call the call centre only to find out that my card was blocked, meanwhile I am sitting at a petrol station with no money to pay the attendant for petrol in my car. Your customer service is the worst, and you have not s****s. What could have gone wrong in calling and telling me what is happening? How come my account was blocked without telling me what is happening or even finding out what is happening?

I need my account unblocked and someone to call me and do the right thing.