SM
Siwongiwe M
1 reviews | Active since Aug 2023
21 Oct 2023, 17:46
Blocked my account for no reason, poor customer service
I am writing to express my frustration and disappointment with the recent blocking of my bank account without any reason or explanation. This has caused me significant inconvenience and financial hardship, as I am unable to access my funds or make any transactions.
I have attempted to contact the bank directly to resolve this issue, but have not received any satisfactory response or explanation. As such, I am now submitting a complaint to the Consumer Financial Protection Bureau (CFPB) in the hopes of resolving this matter as soon as possible.
Helpful (0)
Replies (1)0
Replies (1)SM
Dear Capitec Bank
I am writing to express my frustration and disappointment with the continued block on my account. Despite my repeated attempts to resolve the issue, my account remains blocked, and I have been unable to access my funds.
I initially contacted your customer service team to report the block on my account. I was informed that the block was due to suspicious activity, but I was not provided with any further information or documentation to support this claim.
I have been a loyal customer of your bank for years, and I have always maintained a good standing with your institution. I am therefore extremely disappointed that my account has been blocked without any clear explanation or justification.
I request that you immediately unblock my account and provide me with a clear explanation of why it was blocked in the first place.
If I do not receive a satisfactory response from your team, I will be forced to escalate this matter to the Banking Ombudsman and file a formal complaint against your bank.
I hope that we can resolve this matter amicably and without any further delay.
Sincerely,
Siwongiwe
Siwongiwe M's updateReviewer Update
24 Oct 2023, 16:47Dear Capitec Bank
I am writing to express my frustration and disappointment with the continued block on my account. Despite my repeated attempts to resolve the issue, my account remains blocked, and I have been unable to access my funds.
I initially contacted your customer service team to report the block on my account. I was informed that the block was due to suspicious activity, but I was not provided with any further information or documentation to support this claim.
I have been a loyal customer of your bank for years, and I have always maintained a good standing with your institution. I am therefore extremely disappointed that my account has been blocked without any clear explanation or justification.
I request that you immediately unblock my account and provide me with a clear explanation of why it was blocked in the first place.
If I do not receive a satisfactory response from your team, I will be forced to escalate this matter to the Banking Ombudsman and file a formal complaint against your bank.
I hope that we can resolve this matter amicably and without any further delay.
Sincerely,
Siwongiwe
SM
Siwongiwe M's update24 Oct 2023, 16:47
Reviewer Update
Dear Capitec Bank
I am writing to express my frustration and disappointment with the continued block on my account. Despite my repeated attempts to resolve the issue, my account remains blocked, and I have been unable to access my funds.
I initially contacted your customer service team to report the block on my account. I was informed that the block was due to suspicious activity, but I was not provided with any further information or documentation to support this claim.
I have been a loyal customer of your bank for years, and I have always maintained a good standing with your institution. I am therefore extremely disappointed that my account has been blocked without any clear explanation or justification.
I request that you immediately unblock my account and provide me with a clear explanation of why it was blocked in the first place.
If I do not receive a satisfactory response from your team, I will be forced to escalate this matter to the Banking Ombudsman and file a formal complaint against your bank.
I hope that we can resolve this matter amicably and without any further delay.
Sincerely,
Siwongiwe