Blocked funds without explanation
My account has been blocked for almost 2 months now. I cannot get access to the supposed investigator working on the case. Capitec doesn't give any feedback when asked. I've submitted all the requested documents and even forwarded an email confirmation that the initial case logged by Absa has been resolved and all funds were cleared.
How do they expect anyone to be able to live for 2 months without access to their money.
When asked for an explanation, they just say Absa blocked the funds, yet Absa has given written confirmation that the matter has been resolved and still my funds are blocked.
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Capitec Bank's replyOfficial
02 Jul 2025, 20:37Good day Chantelle,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply02 Jul 2025, 20:37
Official
Good day Chantelle,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec