Blocked funds

My account was blocked on the 04/04/2019 which I sent the complain and was allocated to Wendy which she called and the matter was solved but the bank released R2100 instead of R2900.

I went to the bank and the consultant by the name of Marcia called Forensic and speak to the guy by the name of Shivay around 16H10. Shivay said from my salary of R18800 the R700 was a ********** money out of my salary. How could it be possible that R700 out of R18800 be a ********** money and not the whole R18800.

Wendy said to me the matter is resolved and I can transact on my account. I could only be able to withdraw the R2100.

But to my surprise Shivay said he want all the proofs of the money that went in to my account from the 90 days. Otherwise he won’t release my remaining funds. He was just being rude and he even mentioned that no one can do anything to him hence he is in charge at Forensic. I was busy with this guy from Saturday but I can tell he is making my life difficult as we speak he refused to release my money.

Does this Shivay guy has powers to be in control of everything at Capitec because whenever we call Forensic and u will be told Shivay will take over.

I find it so wrong to be treated like this cause it looks like Shivay is making my life and the one of the consultants that are trying to help me. All what I want is my Money please. Then I will close the account and leave Capitec.

Wendy said all is fine now Shivay says no he is holding my money.

Shivay I opened my account with Capitec not with you and don’t think that if your in control of the bank itself your also in control of my funds and my life. Release my money and stop acting like u own the bank. U just an employee and the more u treat clients like that u ruining the name of the bank. I’v had enough of you. U irritating me and when I get to the bank thinking of the consultant will be calling and I will be told Shivay this and Shivay that I feel like vomiting. Ur treating me like a *********. Nee Ag Fork. I want money before Friday do u hear me.