AT
Ayanda T

1 reviews | Active since Mar 2023

13 Mar 2023, 20:57

Blocked

My account had been blocked and i dnt know y ..my account was blocked the someday tht i got paid. İ called the customer care to ask why my account is blocked thwy told me that i have been reported to fruad by the person tht i dnt even know ...

On the 27th off feb i recived an amount off R3500 which i dnt know where it come from ...then was took again sym day on my account which i dnt know how ...

İ did went to the police station i did each and everything they asked but still they want me to go back to the police station to go ther the adv in datail which is i did told then tht i dnt know the person who sent the money into my accound ...i havd banking wth them since i finished my high school ....

İ have a child who is not oky ,she needs milk and nappies i cant buy them becoz my account is been blocked and i really dnt know the reason ..

Until today my account is been blocked and i have been getting my salary with it its been many years ..now am really hurt reall..

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Mar 2023, 06:40
Official
 Good day Ayanda

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank