AA
Anonymous A

1 reviews | Active since Jan 2018

27 Jan 2018, 07:19

blocked card

I was ****** and went to Capitec bank immediately and blocked the card and re do a new one everything was done and my money was still the until hours later i got an sms saying i have updated my limit i don know how that happen and people who ****** me only took my card and phone is on repairs so i can not access the capitec app and got sms saying that R 2000 was withdraw and was sent back to my account and around 4pm i did USSD to buy the airtime and came through and 1 hour later i dial the ussd and bought airtime again when i put the pin it rejected the pin and saw from the that the is something wrong and went to the ATM and all my money is gone and they telling me nonsense and want my money

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Jan 2018, 08:59
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply01 Feb 2018, 09:00
Official

Good day Ms Mbele

I refer to your complaint regarding the withdrawal and card limit amendments. Please be advised that a response has been forwarded to our email.

I trust that this matter has been resolved.

Kind regards

Nondi Tsholoba

Best regards,