Blocked Bank Account

Hello… I Wrote My First Review On Capitec bank Complaining About My Account Being Blocked For more than 6 months Now…

After right A Review I Received A Call From One Of their Consultant Telling Me That They Are Checking my Case Number … They Gonna Call Me Back After 24 Hours … Its Been Another Week Now Waiting For Them To Call Me Back After 24hours .. I Don’t Find It Fair How Capitec Is Treating Us As A their Customer Honestly… Can I Please Get Assistance And Open My Account .