Blocked and frozen account for being ****med. I am human too.

Capitec doesn't know how to treat their customers I have been a client with them over 10 years now and they treated me like a ********* and I am not happy at all.

On the 2nd of May 2021 I got de*****ed by two gentlemen who needed assistance to take out money using my card and little did I know that the funds were **********. I went on and assisted them release the funds using my account and bank card and cellphone banking because they said they don't want to scare me and do not want to waste time or my time because they had to release their brother at a mortuary and needed the funds ASAP.

I helped them because they came with a sobbing sorry but how will one know that a person is a ********* people are not written on their foreheads that I am here to **** you, I have been ****med and how many other people go through such ****s. The following I wanted to buy airtime with my app and wow to my surprise my account was blocked, I then went to Alex mall to get help I was assisted by a guy called Andries and all he said "is that I was very dumb to assist people I don't know, how can I help people with money and that I must forget and just go open another account". He then opened his computer showed me something I don't understand and said read When I read, it just said someone got ****** and the phone was taken and funds went missing.

Andries didn't even log a query about my side of the story nothing. How do you say you are protecting your client when I am also your client. You should be taking both sides of the stories not one because I was ****med aswel.

I then wrote an affidavit to just protect myself from any drama, I went to the Eastgate branch to get better assistance even worse the lady called Luthando gave me attitude and told me to open a case. Went to the police station the captain of the police station said why should I be opening a case when I have also been ****med and who am I opening the case for. He told me to return to the bank and told them the person who got de*****ed is the one to open the case.

I even struggled to get my stipend but Capitec everyone gets ****med and why after soo many years are you betraying me. I want my account back because I am running a business and now can't even run my side hustle because alot of my clients use capitec. If the account can't be opened then it's fine I guess you lost a good client and another bank will have to gain.