Blocked accounts

Two account of Nokulunga Nene***) and Samkelisiwe Sibiya ***) was closed because of the account of Nosipho Mthembu ***) who took almost 3 month to investigate this account, and Capitec promised to open the account Of Nokulunga and Samkelisiwe but they didn't. How many days or months takes to do investigation, Capitec they must stop abusing their customers. They can't closed the account which is not even included in the case