iJ
imaan J
1 reviews | Active since Oct 2025
22 Oct 2025, 11:22
Blocked account, help needed
My account has been blocked, and i was requested to send documents, which i did, it's been 3 weeks now, i have visited branches and calling for 3 weeks like 3 times per day, up until today,my account has been blocked, nobody from Capitec ever called me, or even a email, now they requested more info, but for 3 weeks, they have been saying my matter is to he resolved, and account unblocked, but nothing as yet
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Replies (3)
Capitec Bank's replyOfficial
22 Oct 2025, 12:43Good day Imaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply22 Oct 2025, 12:43
Official
Good day Imaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
iJ
imaan J's updateReviewer Update
22 Oct 2025, 12:46I'm not happy with the service of caoitec bank at all,I'm going to the ombudsman, because Capitec is withholding my monies, blocking my account, and I've been a customer for 15 years, this is how i get treated
iJ
imaan J's update22 Oct 2025, 12:46
Reviewer Update
I'm not happy with the service of caoitec bank at all,I'm going to the ombudsman, because Capitec is withholding my monies, blocking my account, and I've been a customer for 15 years, this is how i get treated
Capitec Bank's replyOfficial
24 Oct 2025, 17:20Hello Tasneem Prins
In response to your complaint, kindly refer to our telephone conversation held on 24 October 2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regardsCapitec Bank
In response to your complaint, kindly refer to our telephone conversation held on 24 October 2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regardsCapitec Bank
Best regards,
Capitec Bank's reply24 Oct 2025, 17:20
Official
Hello Tasneem Prins
In response to your complaint, kindly refer to our telephone conversation held on 24 October 2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regardsCapitec Bank
In response to your complaint, kindly refer to our telephone conversation held on 24 October 2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regardsCapitec Bank
Best regards,