Blocked account

Hello. Capitec closed my account on the 14th/15th. It’s been almost 2 weeks now. I can’t do anything and what’s not nice is that I’ve submitted all that they asked me to submit but still no update and let me know if what is happening. I call almost everyday and I’m just not liking the treatment I’ve been getting from your customer service workers. One dropped a call on me while I was still explaining myself. Or when I call I’ll have to hold on the line until my airtime finishes and I can’t even load that airtime again due to me not having access to my account. I have younger siblings and a child. They haven’t been going to school for a week now because there’s nothing I can do because my funds that I’ve worked hard for are blocked. It is affecting my business aswell because clients can’t deposit or make transactions because they bounce back. I’m literally angry and very disappointed because it’s clear that you guys do not care about your clients. For it to be almost 2 weeks without alerting me or saying anything on what is happening. I sleep hungry with my kids because I can’t even go to a grocery store I can’t do nothing. Does that makes you guys sleep peacefully at night maybe?? When I call your workers have a nerve of just saying “there’s nothing they can do” and end calls just like that. Another funny thing they never even introduce themselves so you can get the name of the person you’re speaking to nothing. Can this be attended ASAP. It has now leaded to my Tyme bank account being blocked because of you guys because of a transaction I made to my Tyme bank Acc that you can see it was coming from me. What’s the need to do that? You can see it’s coming from my account not anyone else’s. I’m really annoyed at this moment. We’re approaching Christmas and I need to make orders of clothes for my siblings and my son how will I do that if you guys are keeping my account blocked like that.