BLOCKED ACCOUNT

I'm super frustrated and honestly annoyed,I have been patient enough with the process,Capitec blocked my account without prior communication,I have contacted their customer care service and was advised to do an affidavit with a certified ID COPY of which I did and delivery to Birch Acres Kempton park Gauteng Branch ,Up until now the matter is still not being resolved I demand Capitec bank to unblock my account so that I can withdraw my money then they can block it if they want to.