Blocked account

Can someone from business complaint get back to me.. it's an one way me calling and the phone just rings.. my issue is not resolved and no one is communicating with me.. I even wonder who thought its a good idea to open accounts online and never setting foot in the bank now I'm left with unknown issues.. I call it rings till i run out of airtime are there so many complains that the phone is avoided?? Can an IT specialist help me track what or who opened this account.. pls get back to me honestly..