Blocked account and it's not my fault

If I could rate Capitec even lower I would - they don't even deserve a 1-star rating.

My partner recently transferred money from his account to mine. His bank could not reach him and temporarily froze his banking app. He got in touch with them, they sorted the matter and his banking app was reinstated.

When they could not reach him, they emailed Capitec and requested that the funds should not be released into my account or temporarily frozen, until proof of payment could be provided.

I did not even receive notification from Capitec about this, I just noticed that when I log into my account that I can't see my savings account.

So I drove to my nearest Capitec where I was informed that my entire account had been placed on hold - I literally can't do anything on my account.

I provided the very nice gentleman at the branch with the proof of payment around 16:30 on Wednesday 26 May. He informed me that the proof was sent to Discovery and that I will now have to wait for feedback from Discovery.

On Thursday 27 May I sent Capitec an email, and I still have not heard anything from them.

On Friday 28 May I called Capitec several times & still have not been assisted.

On Sunday 30 May I emailed both Capitec & Discovery - but nothing has been done.

Now again, I understand why the money had to be frozen, but why put my entire account on hold?

Please keep in mind that it is month end, I have payments to make and I have debit orders that need to go off. I need to buy electricity, I need to feed my children & I cannot access my funds!

Your speedy assistance in this regard will be highly appreciated.

I'll be waiting to hear from you URGENTLY.