Blocked account

Worst experience so far in terms of banking. My account was blocked from receiving a certain amount from someone. I wad told that they would need the individual to go to any branch and confirm the transaction, after a day of the person visiting one of the branches their account was unblocked but mine remained blocked. I too then decided to submit an affidavit and Id copy. I am still awaiting their response til this day. This is a week later mind you, when I call their customer care centres they would take the call then claim to be transfering the call but then just hang up. I remained stuck with my money blocked in their bank. This is not an experience i would wish on anyone, i have been borrowing money just make ends meet and when I do get through to consultants I am given the run around of differing responses.