EHDB
Elizabeth Helena De Beer

1 reviews | Active since Feb 2023

22 Feb 2023, 11:30

Blocked account

My Capitec account was placed on hold 13 February 2023 on the 15 I went to the bank and they informed me that my account was frozen due to a payment of R221 from african bank and that I need to go and make an affidavit at the police station that stipulates were the money came from which I did they said they will send it to forensics and that my account will be unblocked in the next 24 hours to 7 days after 7 days it was still blocked and they said U must contact african bank to send them an email to unblock my account and no luck with african bank as they said they need the account number who deposited the money which I don't have and capitec said they are not allowed to give that information ans now African bank is not responding to my emails. I need my account unblocked because my husband is working away from home and sends me money to pay our workers and accounts and my debit orders for life insurance did not even went of.

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Replies (2)
Capitec Bank
Capitec Bank's reply22 Feb 2023, 19:11
Official
  Good day Elizabeth

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
EHDB
Elizabeth Helena De Beer's update24 Feb 2023, 10:14
Reviewer Update
Very poor service no one contacted me as promised and I need the money in my account to pay my debt and wages