MM
Mbalentle M
1 reviews | Active since Mar 2022
28 Mar 2022, 21:11
Blocked account
Capitec blocked my account without even notifying me. They say the reason for blocking it its because someone reported to have transferred money erroneously to an account which I received payment from. The question is why am getting involved in the matter. Am so inconvenience I don't even have money to buy bread, they said it will take them up to 11 days to resolve the matter, the question is how do I survive in the meantime.
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Replies (2)
Capitec Bank's replyOfficial
29 Mar 2022, 06:17Good day Mbalentle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Mar 2022, 06:17
Official
Good day Mbalentle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MM
Mbalentle M's updateReviewer Update
29 Mar 2022, 15:36Still not contacted by Capitec and my issue is still not resolved, despite visiting the branch, calling customer care, providing all the supporting documents as requested and registering a complaint. You speak to different people who are not helpfull at all, instead they give you different information. The matter of blocked account should be given a priority it deserves as it is bread and butter issue because when your account is blocked you can't even buy bread, go to work or even take yourself or your child to the doctor because you need money to do all these, this query /complaint should not be treated like others where you are told by long turn around times.
MM
Mbalentle M's update29 Mar 2022, 15:36
Reviewer Update
Still not contacted by Capitec and my issue is still not resolved, despite visiting the branch, calling customer care, providing all the supporting documents as requested and registering a complaint. You speak to different people who are not helpfull at all, instead they give you different information. The matter of blocked account should be given a priority it deserves as it is bread and butter issue because when your account is blocked you can't even buy bread, go to work or even take yourself or your child to the doctor because you need money to do all these, this query /complaint should not be treated like others where you are told by long turn around times.