Blocked Account.

I'm Gugu Moreriane I had a very bad experience with Capitec I've been in their branches more than 10times without any help , My account has been frozen for 3yrs they told me they're still doing investigation till to date I never been contacted. Every time I went to one of their branches they will call the head office the investigator will be rude & say we will call you. It's been full 3yrs waiting for their call .