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Phumzile M

1 reviews | Active since Jul 2023

29 Jul 2023, 11:37

Blocked Account

Capitec blocked my account on the 19th July without communicating with me. I submitted all they needed and they told me they can't re open my account. Right now I have no food to eat, can't buy nothing bcs of my blocked account. All my wallets are linked to this account. I therefore request Capitec to please open my account. My life is now stuck. Kind regards Loyal Capitec Client. Phumzile Mhlanga

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Replies (9)
Capitec Bank
Capitec Bank's reply29 Jul 2023, 11:44
Official
Good day Phumzile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
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Phumzile M's update31 Jul 2023, 11:56
Reviewer Update
My Capitec account still not opened and no communication from Capitec
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Phumzile M's update31 Jul 2023, 18:28
Reviewer Update
Capitec didn't fulfill their promise. No person called me and I still without food bcs of the closed account. No access to your money.
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Phumzile M's update01 Aug 2023, 09:12
Reviewer Update
It's so sad because my Capitec account was stopped wile I did not commit any crime and I was told to submit affidavit which I did on the 27 July but since then no sms no call when I call them I was told that they can't open my account. I wrote to hello Peter they promised to call me on their reply on the 29 July but still till now no call or message my account still closed, I have to pay school transport for my child no food is month end I don't have access to my money this is my third follow up message but no help
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Phumzile M's update01 Aug 2023, 12:27
Reviewer Update
As a loyal customer of Capitec I feel like I'm victimized by the company, why do I have to struggle like this even worse part they don't even communicate with me
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Phumzile M's update01 Aug 2023, 14:34
Reviewer Update
My life really stucked without my account the worst part I did nothing wrong that is against rules of Capitec n no one is contacting me or replying to my messages
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Phumzile M's update01 Aug 2023, 18:01
Reviewer Update
I wonder why Capitec is treating their customers like this my child can not go to school because I can't able to pay her school transport since my account still blocked
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Phumzile M's update02 Aug 2023, 09:12
Reviewer Update
Capitec please communicate with me the person you assigned to contact me never contacted me and my account still blocked with no feedback as I write this follow up my child did not go to school because I did not pay her transport, my life is beeing affected now because I can't access my money
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Phumzile M's update02 Aug 2023, 10:57
Reviewer Update
Only if Capitec should tell me what next to do it going to be better so that I can get my account back, I can't even do my businesses and my stockvels my life just stucked as Capitec loyal clients I feel like I'm victimized