Blocked account

Monday 8th of September Capitec blocked my account stating suspicious *****. They sent me an email and asked me to contact their WhatsApp number for assistance. I did as instructed and the consultant advised that the lift on my account was because of a transaction I recieved from ABSA, which I acknowledged, however should Absa not communicate regarding the ***** alert, the block will be uplifted in 48hrs. It's been over 72hrs and I'm a very livid capitec client. I texted them again and spoke to Shakeel who didn't seem to know what I was talking about, he kept on asking me for reference numbers and I I provided him with 1, but he kept on jumping from pillar to post. Capitec has no remorse for it's clients. Capitec has treated me like a ******** after 15 years of banking with them. Shakeel is now telling that the blocked will be removed in 21 days. What happens to my salary and family, transport to and from work? This is bad banking practice AGAIN on Capitec. they don't even communicate to say the least. Such banks need to be closed down. My anger is beyond a bad experience. I am beyond angry. 😡😡😡😡😡😡