Blocked account

I wrote a review on Capitec on 5th April about my account being blocked and they responded immediately by saying they have assigned someone to resolve the matter I got an email saying the matter will be resolved by 12th April. On the 12th I send an email saying I am still waiting for feedback then later on the day Sinazo calls me and tells me my matter cannot be resolved because the ***** department is having a lot of cases but how am I supposed to go on with my life? I have things to do and a family to take care of while I can't even buy bread for my kids. This is really not fair. I don't even know who reported my account to this day. I am sooooo ****sssed off.