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Phumzile M
1 reviews | Active since Jul 2023
27 Sept 2025, 13:18
Blocked account
Greetings my name is Phumzile Mhlanga a Capitec client, Capitec is failing me with no reason my account is blocked I was tald they suspended I don't how coz nothing wrong that I did and no one ever complained about me and my account. I did en affidavit but they are still saying my account will remain blocked. I have a funeral plan with them which is now owing I couldn't able to pay it what if something happen now how can I able to use the funeral cover. I have some money in the bank that I need to use it I can't I'm now surfing with my 3 kids when will month end come I'm so desappointed with Capitec
Thank you
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Replies (3)
Capitec Bank's replyOfficial
27 Sept 2025, 14:37Good day Phumzile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply27 Sept 2025, 14:37
Official
Good day Phumzile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
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Phumzile M's updateReviewer Update
30 Sept 2025, 06:20Hello, all I want is my Capitec account to be unblocked, it's month end now I need to pay school fees and transport for my kids how would I do that because my account is blocked
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Phumzile M's update30 Sept 2025, 06:20
Reviewer Update
Hello, all I want is my Capitec account to be unblocked, it's month end now I need to pay school fees and transport for my kids how would I do that because my account is blocked
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Phumzile M's updateReviewer Update
30 Sept 2025, 12:11Having a funeral policy with Capitec is not safe coz when they fill like closing your account they just close without any reason I never *****ed any one no even a single person ever complain with my account. I neve receive even a 50k in my account I failing to understand why my account was blocked and now I'm beeing told that my account will not been opened. As a single mother that R2000 that is in the account should help me and I really need it for school transportation and school fees for my kids, if Capitec doesn't want me to bank with them why they can't reliesed my money and refund me for my funaral plan that I've been paying to me they are just ****ming poor people
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Phumzile M's update30 Sept 2025, 12:11
Reviewer Update
Having a funeral policy with Capitec is not safe coz when they fill like closing your account they just close without any reason I never *****ed any one no even a single person ever complain with my account. I neve receive even a 50k in my account I failing to understand why my account was blocked and now I'm beeing told that my account will not been opened. As a single mother that R2000 that is in the account should help me and I really need it for school transportation and school fees for my kids, if Capitec doesn't want me to bank with them why they can't reliesed my money and refund me for my funaral plan that I've been paying to me they are just ****ming poor people