Blocked account

To my dismay, Capitec has failed to resolve my matter. Ongi from the complains department called me on Friday morning. She then said she would call me back before 5pm on the same day, she failed even after I confirmed with her that she will not call me back, she proved me right. At some point on the call she even became frustrated, adding to my frustrations. Capitec has not come up with a resolution for my matter and have no interest what so ever in resolving the issue at hand. Rating them even 1 star is like cherry on the ice cream. Capitec deserves nothing more than a 0. Worst bank!