BN
Bhekumuzi N

1 reviews | Active since Jul 2023

16 Apr 2024, 16:42

Blocked account

My name is Bhekumuzi Wiseman Ndlela, ID number ***, I went to town today to buy groceries, when I was paying at the till my card said insufficient funds, until I went to the bank for enquiries, they told me that my money is on hold because three four transactions that were made to my account by my clients were *****ulent, they paid me using *****ulent money from the scheme, I'm self employed I'm selling products, so I don't know where my clients got their money, and most of them we don't know each other in person so I don't know where they work, now I have been victimized by the bank for closing my account and hold my money for other people who are being investigated and I'm not under investigation according to them, but my account will be closed until they finish the investigation, I can't live without having my account I'm very busy with my account, I need help with this matter.

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Replies (2)
Capitec Bank
Capitec Bank's reply17 Apr 2024, 09:39
Official
Good day Bhekumuzi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 Kind regards Capitec Bank 
BN
Bhekumuzi N's update18 Apr 2024, 12:09
Reviewer Update
I'm still concerned about CAPITEC not living up to their promises, they said they have assigned an officer who was suppose to call me on the 18th to discuss the matter but till to date nothing has happened, I only need them to relies my money that is on hold, because I'm not under investigation, I can't suffer for other people, it's wrong that if some one is under investigation and paid your money that he owe and your account be blocked for that, because I don't know where people get their income

That's all I wish to state at the moment