LC
Lisa C
1 reviews | Active since Dec 2019
12 Dec 2019, 15:39
Blocked Account
I emailed Capitec client care about a week ago about my blocked account. But I’ve heard nothing yet. I visited the Wynberg branch nearly 2 weeks ago to find out what is with my account & they were unable to help me. I have an affidavit explaining why ********** funds was sent to my account. But the Capitec consultant said the forensics team were looking into the matter & I haven’t heard anything yet. I’m really disappointed.
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Replies (2)
Capitec Bank's replyOfficial
12 Dec 2019, 15:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 Dec 2019, 15:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
20 Jan 2020, 16:45Good day Lisa C
As per our email correspondence, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our email correspondence, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply20 Jan 2020, 16:45
Official
Good day Lisa C
As per our email correspondence, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our email correspondence, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank